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What is this pending card transaction on my account?


A pre-authorization hold is placed on your account when your debit card is used to make a point of sale (POS) purchase. The pre-authorization is sent by the merchant to verify you have sufficient funds in your account, and results in a hold to reserve those funds until the purchase settles (is completed).  If the hold amount matches the purchase amount, the hold is removed automatically when the transaction posts to your account. 


For gas, hotel/lodging, or restaurant transactions, the pre-authorization hold and the purchase amount may vary after being finalized to include incidentals, tips, etc. In those cases it can take longer for the hold to be removed and for those funds made available to you. 


There’s no action required on your part as the monies will become available to you once the hold expires, which varies depending on the merchant, and usually doesn't exceed 7 business days. In some rare cases though, like with a hotel, it can take up to 30 days for the pre-authorization hold to be removed.

The CapWay, Inc Debit Visa Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.

1. Account holders will be allowed to overdraw their account up to $25 on debit card purchases. Debit cards will go into freeze until funds are deposited to bring account back to current. See terms and conditions

2. Sending or receiving money from other CapWay account holders will be instant. Transfers from other accounts could take up to 48 hours, depending on the financial institution.

3. Early access to funds requires direct deposit. Early payment is not guaranteed and is dependent on the timing of payer's submission of deposits. We generally post such deposits on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date.

4. Money Goals allows account holders to save money towards financial goals created within the CapWay platform. Funds can be transferred from your Money Account or saved through the rounding up of your transactions from purchases.

5. CapWay offers financial content through Learn Money free of charge, but may include advertisements through affiliates. Phunds, CapWay's literacy program and session, is paid content or co-branded content.

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