Frequently Asked Questions
Find answers to frequently asked questions about CapWay. See common questions and answers by looking through various categories and more.
Commonly Asked Questions
How do I locate the closest ATM?
Card relatedHow do I stop a payment on my account?
Account relatedCan I wire money?
GeneralHow do I cancel my CapWay Money Account?
Account relatedCan I really get my direct deposit two days early?
GeneralWhy is my external bank transfer still pending?
GeneralHow do I remove a linked bank account?
Link external accountWhat should I do if I don’t recognize a transaction on my account?
Account relatedWhat is a neobank?
GeneralHow do I sign up for Direct Deposit?
Account relatedCan I get Money Orders or Cashier’s checks?
Account relatedCan I have more than one external account linked to my CapWay account?
Account relatedDo you have a referral program?
Account relatedCan I print my own checks?
Account relatedThe account is offered through Metropolitan Commercial Bank. What does that mean?
Account relatedWhere do I find my routing and account number?
Account relatedWhat features are available with my debit card?
Card relatedWhat is the routing number?
Account relatedCan I add my spouse or child to my account? (Joint Accounts)
Account relatedDoes my CapWay account come with checks?
Account relatedDoes CapWay offer Bill Pay?
Account relatedDo I need to have a smartphone?
Sign UpWhat is CapWay?
GeneralWhat are the products and services that you offer?
Sign UpWhy haven't I received my card?