Frequently Asked Questions
Find answers to frequently asked questions about CapWay. See common questions and answers by looking through various categories and more.
Commonly Asked Questions
How do I locate the closest ATM?
Card related
How do I stop a payment on my account?Account related
Can I wire money?General
How do I cancel my CapWay Money Account?Account related
Can I really get my direct deposit two days early?General
Why is my external bank transfer still pending?General
How do I remove a linked bank account? Link external account
What should I do if I don’t recognize a transaction on my account?Account related
What is a neobank?General
How do I sign up for Direct Deposit?Account related
Can I get Money Orders or Cashier’s checks?Account related
Can I have more than one external account linked to my CapWay account?Account related
Do you have a referral program?Account related
Can I print my own checks?Account related
The account is offered through Metropolitan Commercial Bank. What does that mean?Account related
Where do I find my routing and account number?Account related
What features are available with my debit card?Card related
What is the routing number?Account related
Can I add my spouse or child to my account? (Joint Accounts)Account related
Does my CapWay account come with checks?Account related
Does CapWay offer Bill Pay?Account related
Do I need to have a smartphone?Sign Up
What is CapWay?General
What are the products and services that you offer?Sign Up
Why haven't I received my card?Card related